Last Updated: April 30, 2026
Introduction
Welcome to Hasthiv (www.hasthiv.com). We value your trust and are committed to protecting your personal data. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have — in simple, clear language.
This policy is published in compliance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act), and the DPDP Rules, 2025.
By using our website, placing an order, or contacting us, you agree to the practices described in this policy.
Who We Are
Business Name: Hasthiv
Registered Address: H.No. 6-203, Raghavendra Nagar Colony, Jillelaguda, Hyderabad — 500097, Telangana, India
Email: support@hasthiv.com
Phone: +91 9030804193
Website: www.hasthiv.com
For any questions or concerns about your personal data, you can reach us at the email or phone number above. We will respond within a reasonable time.
What Personal Data We Collect
When you visit our website, create an account, or place an order, we may collect the following personal data:
Information you provide to us:
- Full name
- Email address
- Phone number
- Shipping address and billing address (for Pan India delivery)
- Payment information (processed securely through our payment gateway — we do not store your card details on our servers)
- Order history and product preferences
- Any messages or queries you send us via email, phone, WhatsApp, or our contact form
Information collected automatically when you visit our website:
- IP address
- Browser type and version
- Device type (mobile, desktop, tablet)
- Pages you visit on our website and time spent
- Referring website (how you found us)
- Cookies and similar tracking technologies (see Cookies section below)
Why We Collect Your Data (Purpose of Processing)
We collect and use your personal data only for the following purposes:
- To process and deliver your orders — We need your name, address, phone number, and email to ship your Hasthiv products anywhere in India and send you order confirmations, shipping updates, and delivery notifications.
- To communicate with you — To respond to your questions, complaints, or feedback sent via email, phone, WhatsApp, or our contact form.
- To manage your account — If you create an account on hasthiv.com, we store your details so you can track orders, view order history, and check out faster next time.
- To process payments — Your payment is handled by secure third-party payment gateways (such as Razorpay, PhonePe, or similar providers). We do not store your credit card, debit card, or UPI details on our servers.
- To improve our website and products — We use anonymised data (like which pages are popular, which products are viewed most) to improve your shopping experience.
- To send marketing communications — Only if you have given us your consent (for example, by subscribing to our newsletter or checking a box at checkout). You can unsubscribe at any time.
- To comply with legal obligations — Such as tax filings, GST invoicing, consumer protection laws, and the DPDP Act.
We will never use your personal data for any purpose other than what is listed above without informing you and obtaining your consent first.
Consent
We collect and process your personal data based on your consent. By placing an order, creating an account, or subscribing to our communications, you give us consent to use your data for the purposes described above.
You have the right to withdraw your consent at any time by contacting us at support@hasthiv.com. Please note that withdrawing consent will not affect any processing that has already taken place before your request.
If you are under 18 years of age, your parent or legal guardian must provide consent on your behalf before you use our website or place an order.
How We Share Your Data
We do not sell, rent, or trade your personal data to anyone. We only share your data with the following parties, and only to the extent necessary:
- Shipping and logistics partners — We share your name, address, and phone number with our delivery partners (such as Delhivery, Shiprocket, India Post, or similar courier services) to deliver your order anywhere in India.
- Payment gateways — Your payment information is processed by secure third-party payment providers. We do not have access to your full card or bank details.
- Website hosting and technology providers — Our website is hosted on secure servers. We use WooCommerce (WordPress) to run our online store. These service providers may have access to your data only to perform services on our behalf.
- Analytics tools — We may use tools like Google Analytics to understand how visitors use our website. This data is anonymised and does not personally identify you.
- Legal authorities — If required by law, court order, or government regulation, we may disclose your data to the relevant authorities.
We ensure that all third parties who process data on our behalf maintain reasonable security safeguards as required under the DPDP Act.
Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience.
Types of cookies we use:
- Essential cookies — Required for the website to function properly (for example, keeping items in your cart). These cannot be disabled.
- Analytics cookies — Help us understand how visitors use our website (pages visited, time spent, etc.). This data is anonymised.
- Marketing cookies — Used only if you consent to receiving marketing communications. These help us show you relevant content.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may affect your ability to use our website and place orders.
How Long We Keep Your Data
We retain your personal data only for as long as it is needed to fulfil the purpose for which it was collected:
- Order and transaction data — Retained for a minimum of 1 year from the date of transaction as required under the DPDP Rules, 2025, and longer if required by tax or legal obligations (typically 7-8 years for GST/tax records).
- Account data — Retained as long as your account is active. If you delete your account, we will erase your personal data within 30 days, except where retention is required by law.
- Marketing data — Retained until you unsubscribe or withdraw consent.
- Website analytics data — Anonymised data may be retained indefinitely as it does not identify you personally.
Once the retention period expires, your personal data will be securely deleted or anonymised.
Your Rights as a Data Principal
Under the Digital Personal Data Protection Act, 2023, you have the following rights:
- Right to Access — You can request a summary of your personal data that we hold and how it has been processed.
- Right to Correction — You can ask us to correct any inaccurate or incomplete personal data.
- Right to Erasure — You can request that we delete your personal data, subject to any legal obligations that require us to retain it.
- Right to Withdraw Consent — You can withdraw your consent for data processing at any time.
- Right to Grievance Redressal — If you are not satisfied with our response, you have the right to file a complaint with the Data Protection Board of India.
- Right to Nominate — You can nominate another person to exercise your data rights on your behalf in case of your death or incapacity.
To exercise any of these rights, please contact us at:
Email: support@hasthiv.com
Phone: +91 9030804193
We will respond to your request within a reasonable time and in accordance with applicable law.
Data Security
We take the security of your personal data seriously. We implement reasonable security safeguards to protect your data from unauthorised access, disclosure, alteration, or destruction. These measures include:
- Secure HTTPS encryption on our website
- Secure payment processing through trusted third-party gateways
- Access controls to limit who within our organisation can access your data
- Regular review of our security practices
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. If we become aware of any personal data breach, we will notify the Data Protection Board of India and affected individuals as required under the DPDP Act and Rules.
Third-Party Links
Our website may contain links to other websites (such as our Instagram page, payment gateways, or delivery tracking pages). We are not responsible for the privacy practices of these external websites. We encourage you to read their privacy policies before providing any personal data.
Children’s Data
We do not knowingly collect personal data from children under 18 years of age without verifiable consent from their parent or legal guardian. If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us at support@hasthiv.com and we will take steps to delete that data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically.
For significant changes, we may notify you via email or a notice on our website.
Grievance Redressal
If you have any concerns, complaints, or questions about how we handle your personal data, please contact:
Grievance Officer:
Name: (add your name or a designated person’s name)
Email: support@hasthiv.com
Phone: +91 9030804193
Address: H.No. 6-203, Raghavendra Nagar Colony, Jillelaguda, Hyderabad — 500097, Telangana, India
We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.
If you are not satisfied with our resolution, you may file a complaint with the Data Protection Board of India as established under the Digital Personal Data Protection Act, 2023.
Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and any rules or regulations made thereunder. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.
This Privacy Policy is effective as of April 30, 2026.
Hasthiv | www.hasthiv.com | support@hasthiv.com